FAQ

Who are we? What makes Challani jewels different?

Challani jewels is different because we offer you an exquisite range of fine jewellery designs from India and a unique and hassle free online shopping experience that you're sure to enjoy.

How much does it cost me to have a Challani jewels product delivered to my home?

Challani jewels provides free shipping on all items within India.

What is the estimated delivery time?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days. You may browse these products here: Express Delivery The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

What is your Money Back Policy?

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

This is, however, applicable for orders within India only.

Can I commission a custom design?

Please call our Customer Delight team and they will be able to help you. You can customize the gold karatage and the diamond colour-clarity combination online as per your choice.


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